In logistics most administrative work starts as paper: delivery notes, consignment notes, proof of delivery. Documents that arrive in every possible format and that somebody keys in by hand so the system can understand them.
An agent reads delivery notes and proofs exactly as they arrive, photographs included, pulls out the data and writes it where it belongs. It is the automation that frees the most hours in a transport company, because document volume grows with every shipment rather than with revenue.
A large share of the calls a transport company takes is the same question. Notifying proactively at the moments that matter, and letting people check status without calling, empties the phone and improves the perception of the service at the same time.
The empty return leg is the structural loss in transport. It never disappears, but it shrinks considerably once the system automatically matches available loads with vehicles heading back. That requires data being current, which is exactly what automatic document reading provides.
Invoicing by hand in transport means losing accessorials: waiting time, failed deliveries, storage. The system records them as they happen and carries them onto the invoice. That is money already earned and currently lost to disorder.
Book a call with BUILDER: we look at the process that costs you most and tell you what is worth automating, with a clear next step within 24 hours.
BUILDER designs and builds the system behind this guide.